report writing
Writing a report can be time-consuming, frustrating and be viewed as a necessary evil by most staff and with horror by some. As a result, those who have to read the reports are faced with documents that are poorly structured and not suited to their needs. This course will help delegates plan and structure a report, presenting information in a form which will be easily understood by the reader. Through improving the quality and reducing the time taken, reports can be viewed with more enthusiasm by reader and writer alike.
letter writing
Everybody has received letters and e-mail that are so badly written that they cause laughter or anger. However, many everyday letters provide a neutral impression at best and could easily be improved to give a positive image. This course enables delegates to improve their correspondence, to save time in preparation and reduce the risk of problems arising as a result of their letters.

business correspondence
Once people reach a point in their career where more formal e-mail or letter-writing becomes part of the job, many realise it is a skill which is outside their previous experience. Much time is wasted editing and re-editing or staring at a blank screen wondering where to start. This course is an introduction to the process of writing business letters and e-mail and combines this with essentials of sentence construction and punctuation

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pocket punctuation
Pocket-size guide to punctuation with rules and guidelines for every mark with simple, clear examples and hints and tips for punctuating and phrasing a sentence correctly. Acetate cover for protection, spiral bound for ease of use; printed on bright (red, green, yellow or blue) or pastel paper (lavender, pink, pale blue), measures just 11cm x 7.5cm - perfect for pocket, handbag, briefcase or desk!
£4.00 + p&p

punctuation mousemat
The essential information at your fingertips. Many people find punctuation a problem: apostrophe, semi-colon, capital letters, punctuating with bullet points, etc. This mousemat gives guidelines for the tricky punctuation marks with tips to help use them correctly. Super-slim softmat, printed white on navy.
£3.50 plus p&p

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