Joanna Gutmann Training

Kings Oaks
Crockerton
Warminster
BA12 8AS

business correspondence

Once people reach a point in their career where more formal e-mail or letter-writing becomes part of the job, many realise it is a skill which is outside their previous experience. Much time is wasted editing and re-editing or staring at a blank screen wondering where to start. This course is an introduction to the process of writing business letters and e-mail and combines this with essentials of sentence construction and punctuation

Course content
	How readers' image of the organisation and writer are affected by a letter.
	Defining the objective and assessing the reader's needs.
	Identifying the information that will interest or concern the reader.
	Writing a clear sentence and correct use of all the punctuation marks.
	Using a personal and relevant open and close.
	Writing in a logical order

Who should attend?
Anyone who is starting to write business letters, or who wants to improve their writing and adopt a structure approach to a letter or e-mail.

Method
A mix of syndicate exercises and discussion based on a variety of business letters. Delegates are encouraged to raise their particular concerns and are welcome to bring examples of their letters for personal feedback.

Administration
Duration: one day (usually 9.30-4.30)
Breaks: 11.00 / 2.45
All course handouts, detailed reference notes and stationery are provided
Minimum of six delegates, maximum of twelve

a course for your staff?

If you have more than six who would benefit from the training (maximum of 12), an in-house course is the most cost-effective way of developing skills. The content can be the changed to suit the needs of your staff if desired. We bring everything except the furniture, flipchart and coffee.

To discuss content, cost or dates, just complete the form below or call 01 985 211 695

a book or a mousemat?
If you'd like some help in the office, Pocket Punctuation will give you the rules and guidelines for every mark with simple, clear examples tips for punctuating correctly.
If you prefer a quick-reference, guide, the punctuation mousemat gives help with the tricky marks 'at your fingertips'