Joanna Gutmann Training

Kings Oaks
Crockerton
Warminster
BA12 8AS

letter writing

Everybody has received letters and e-mail that are so badly written that they cause laughter or anger. However, many everyday letters provide a neutral impression at best and could easily be improved to give a positive image. This course enables delegates to improve their correspondence, to save time in preparation and reduce the risk of problems arising as a result of their letters.

Course content
	Reader expectations and how they are formed.
	Defining the objective
	The process of writing.
	Using a reader-centred logic.
	Writing personal opening and closing paragraphs.
	Achieving action through letters.
	Answering a complaint.

Who should attend?
Anyone who is starting to write business letters, or who wants to save time and improve the quality of their letters and e-mail.

Method
A mix of syndicate exercises and discussion based on a variety of business letters. Delegates are encouraged to raise their particular concerns and are welcome to bring examples of their letters for personal feedback.

Administration
Duration: one day (usually 9.30-4.30)
Breaks: 11.00 / 2.45
All course handouts, detailed reference notes and stationery are provided
Minimum of six delegates, maximum of twelve

a course for your staff?

If you have more than six who would benefit from the training (maximum of 12), an in-house course is the most cost-effective way of developing skills. The content can be the changed to suit the needs of your staff if desired. We bring everything except the furniture, flipchart and coffee.

To discuss content, cost or dates, just complete the form below or call 01 985 211 695

a book or a mousemat?
If you'd like some help in the office, Pocket Punctuation will give you the rules and guidelines for every mark with simple, clear examples tips for punctuating correctly.
If you prefer a quick-reference, guide, the punctuation mousemat gives help with the tricky marks 'at your fingertips'