Joanna Gutmann Training

course: letter writing

Everybody has received letters and e-mail that are so badly written that they cause laughter or anger.  However, many everyday letters provide a neutral impression at best and could easily be improved to give a positive image. This course enables delegates to improve their correspondence, to save time in preparation and reduce the risk of problems arising as a result of their letters.

Course content
Reader expectations and how they are formed.
Defining the objective
The process of writing.
Using a reader-centred logic.
Writing personal opening and closing paragraphs.
Achieving action through letters.
Answering a complaint.

Who should attend?
Anyone who is starting to write business letters, or who wants to save time and improve the quality of their letters and e-mail.

A mix of syndicate exercises and discussion based on a variety of business letters. Delegates are encouraged to raise their particular concerns and are welcome to bring examples of their letters for personal feedback.

Duration: one day (usually 9.30-4.30)
Breaks: 11.00, 12.45, 2.45
All course handouts, detailed reference notes and stationery are provided
Minimum of six delegates, maximum of twelve

At your office

If you have more than six who would benefit from the training (maximum of 12), an in-house course is the most cost-effective way of developing your colleagues' skills.  You only need to provide the room and a flipchart.
More information on running a minute-taking course at your office

a book or a mousemat?

If you'd like some help with your writing, Pocket Punctuation will give you the rules and guidelines for every mark with simple, clear examples tips for punctuating correctly. Alernatively, the punctuation mousemat gives summary guidance for the tricky marks 'at your fingertips'
Information on Pocket Punctuation and the punctuation mousemat

Joanna was excellent, calming, knowledgeable and had an understanding and, being from an admin/secretarial background appreciated what us PAs are challenged with.
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