managing your workload
Many people ‘suffer’ a work style that is reactive - with conflicting priorities and constant interruptions, there is little scope for planning and managing time is almost impossible.  This course offers a ‘time out’; the chance to take an overview of the workload, identify areas where change is necessary and develop some useful techniques for taking control.


the assertive approach
Many people are aware that they don’t stand up for themselves when they feel they should, or they try to but end up backing down or becoming aggressive.  Assertiveness is a word that’s often used, generally understood but not so easy to practise, this course offers a start in developing the skill.