Business Writing Toolkit

This toolkit contains 105 tools to give your people the confidence and skills in using business writing to benefit themselves and your organisation.
The Business Writing Toolkit is multi-faceted:
- a valuable reference tool for administration staff with queries on grammar and punctuation;
- a self-study resource for managers to brush up on their report-writing skills;
- a tool for you to incorporate into your communication training programme.

It deals with all the things people need to think about - 'public' and internal documents, and current issues such as email writing etiquette. It also includes aspects of writing which are rarely covered but essential in certain roles. You may be particularly interested to look at the excellent units on paperwork for presentations, evaluation and course handouts.

Skills Packs
Skills packs are binders of training activities to incorporate into your courses. The materials are ready to use, alone or as part of a session, or can be the springboard for the design of your own activities.

Business English
With the current drive towards plain English it is essential to get the point across in a clear and concise style, using simple language and a positive tone. This pack will help trainers lead sessions to achieve this and to overcome some of the problems that staff encounter in business writing. Contents include punctuation, grammar, tense, plurals, sentences, paragraphs, presenting information in a logical order and writing in a positive, personal tone.

Assertiveness 
Twenty-four activities demonstrate the benefits of assertive communication in all areas of work: in customer care, team working, negotiation, meeting, appraisals and in dealing with difficult people and managing change. Each exercise will strike a chord with your participants whether in the private or public sector.